Help Center

A percussion therapy massager is a high grade device which is ideal for people who participate in physical exercise, athletes, therapist and anyone who suffers from muscle aches and injuries.

Vibration and percussion helps to bypass the body's pain signals providing you with a deep tissue massage, which in turn reduces muscle fatigue and soreness, aches and pains in joints, improves mobility and helps muscles to recover faster.

Use the Active Worm massage gun before physical activity to warm up muscle groups, also during and after sessions to help stay pain free. The massage gun can also be used before you start your day, when you get back home from work and 30 minutes before you go to bed allowing for a truly relaxed and deep sleep.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days for percussion therapy massagers and 1-5 business days for apparel.

Our support team is always happy to guide you at any step!

If any part of your Percussion Therapy Massager is not functioning as it should, please reach out to us at info@activeworm.com and we will provide you solutions to your concerns. 

You should always travel with your Active Worm massager to help elevate aches and pains after long periods of sitting to encourage blood circulation.

However, when travelling abroad with your massager, your should stored in a carry on baggage only case/hand luggage.

Although you are allowed to travel with your massager in you carry on luggage, it is of the discretion of the TSA officer allow this through. Please feel free to share our website with them if they are unfamiliar with our device 

We advice you to contact the airport you are traveling from prior to travel and make special arrangements to make sure your journey runs as smoothly as possible 

General Warnings:

• Please use original charger to charge the device, 3-5hours is applied for full charge, the indicator will be green when fully charge.
• Do not use this machine while charging.
• Do not insert or touch the gap between the massage head and the shell with your finger or other objects during use, so as not to pinch.
• This machine can not be disassembled or modified 
• Due to high power of the device, it it recommended to use it for 10-20 minutes at a time to avoid physical discomfort.
• Do not allow children to use alone
• If you experience pain or discomfort, be sure to immediately stop use.

Consult your Doctor, physician or therapist prior to use if the following apply:

Osteoporosis patients, anyone with heart problems wearing an electronic medical device, pregnant women, anyone with physical trauma or any other medical complications must consult with their Doctor, physician or therapist prior to use.

Battery:

• Never attempt to disassemble device or battery.
• Never story battery in direct sunlight or above temperatures of 40 degrees C.
• Only charge the battery when the ambient temperature is between 0-40 degrees C.
• Never expose device battery or charger to water.
• For long life of device, the battery should be fully charged.
• Always remove from charger when battery indicator is fully green.

Shipping destinations:

• We ship both locally to The United Kingdom and worldwide.

Shipping times:

• We ship Monday to Friday. Any orders made at weekends will be shipping within the following 1-2 business days.
• Local orders take 1-5 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 5-7 business days to be delivered via Express Delivery and we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors like customs.
• If your package is not moving then it may be stuck at customs, simply call your local customs and confirm your tracking information with them. They will then release your package and complete your shipment.

Shipping cost:

• Free for The United Kingdom.
• Worldwide shipping, 0lb-11lb cost £22, 11.1lb and up is Free. Full price will be displayed at checkout. 
  
• It is the customers responsibility to cover customs costs and fees.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also offer an after pay service of 4x easy monthly instalments by direct debit each month, just choose the after pay option at checkout

Note that additional exchange fee may apply if your currency is other than UK pounds.

Every Active Worm Percussion Therapy Massager is made with high grade glass fibre and nylon materials which are individually inspected by our quality control team before shipment. 

As any device on the market, malfunctions can happen but don't worry, your entire massage kit comes with a 1 year warranty.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@activeworm.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Active Worm will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Can I be an ambassador for your brand?

We love having real people represent our brand with their own following.

We are currently working on an ambassador programme in the backend so keep your eyes peeled for that!

For now, just tag us on instagram plus DM us and we will send you exclusive discounts plus feature you across our social media channels. We may even feature you on our website!


Can I be a distributor?

For all distributor request, please contact us at info@activeworm.com